A recent article published in the Harvard Business Review stated, “The health care market is becoming increasingly competitive as patients and families become increasingly engaged in steering their health care experiences. The future of the global health care market lies in delivering high-value care that concentrates on the patient experience.”
The reality is The Best Customer Experience ANYWHERE is your Patients’ new expectation EVERYWHERE. Although your patients cannot buy dental treatment on Amazon today, it doesn’t mean that your Practice is not competing with the expectations for a seamless, friction-less Customer Experience. From online searching and researching, to in-office atmosphere and experience and finally to after appointment follow up and connection, today’s top dental practices are seeking ways to improve their Patients’ Experience through personalization.
Read the complete HBR article here: https://hbr.org/sponsored/2019/01/why-improving-the-patient-experience-is-vital-for-the-health-care-industry-and-how-to-do-it
And visit https://www.gurudental.com/guru-teach-7/ to see how the latest release of Guru Teach can help your practice personalize your patient education.
For more information on Improving your Patients’ Experience, download this article.