Customer Support page
What kind of help do you need?
- 1. Go to https://10footwave.com/
- 2. Click on “Login”
- 3. Input your User name and password and click “sign in”. (if you do not know your login information contact Guru Dental. You can reach us via live chat at www.gurudental.com. Email us at firstname.lastname@example.org . Or call us at 888-331-4878 to speak with a representative.
The player is set up for DHCP. This means if you connect an Ethernet cable from the player to your router/switch/cable modem and then power on the box, you should be connected!
Using the remote, press the home (top center) button to access the setup screen. Once there, use the arrows keys + OK button to navigate to Settings’ -> ‘WiFi’
You will see a list of wireless networks, select the one you wish to connect to. Arrow over to your network, and press OK to select it. A virtual keyboard appears for you to enter the password. Press the back (bottom center) button once you’re done entering your password. Arrow to “Connect” and press OK. If your network is open, just press OK when you’ve highlighted your network.
If you need to program a static IP for the wired connection, press the home (top center) button to access the setup screen. Navigate to ‘Settings’ -> ‘Advanced’ -> ‘Ethernet’. Arrow over to ‘Static IP ‘and press OK. Press OK on ‘Use Static IP’ and enter in your addressing information – IP, Subnet, Gateway and DNS. Press the back (bottom center) button on the remote, and you’re all set.
If you need assistance you can chat live with a Guru Representative at www.gurudental.com, call 888-331-4878 to speak with someone or email us email@example.com .
Also if you log into your Guru Engage account at https://10footwave.com/ you will find How to Videos and as well as written instructions.